Zyllion Shiatsu Neck and Shoulder Massager Review

Zyllion Back and Neck Massager

The Zyllion Shiatsu Back and Neck Massager perhaps need no further introduction.

One, if not the most popular back and neck massager in the market, this little device here has been highly rated as the best neck and back massager by users across ever since it was launched.

It continues to be the brand’s bestseller to date, despite the strong competition the industry has to offer.

What We Like 

  • Very affordable
  • 3D bi-directional massage nodes
  • High quality
  • ... and more (read below)

What We Don't 

  • Not cordless


Quite different from the usual design you see in neck massager reviews like this, the Zyllion adopts a massage pillow style which arguably, is a more versatile design. 

The most obvious difference will be that it doesn't have handle straps on both sides.

For those that think holding on to the straps as that required by most neck and shoulder massagers is pretty cumbersome, this one here will be right up your alley.

zyllion ultra slim design

At a thickness of 3.5 inches only, which is about half of that of other neck massagers, the ultra-slim flat design of the Zyllion is its biggest appeal. 

This is because you can literally place it on any part of the body and it will work the same giving a blissful massage session.

In particular, users love it on the back because its wide surface gives a bigger coverage comparatively.

So much so that it is also regarded as the best back massager by many and if you have read our back massager reviews, you will know that there are quite the strong competition going on there.

Zyllion all body parts

The ergonomic design contours perfectly around the lower and upper back, neck, abdomen, calf and thigh area.

Basically, pretty much all parts of the body can enjoy a massage session whenever need be. 

Even for the feet, if you have foot conditions like plantar fasciitis or heel spurs, the Zyllion works to provide great relief.

Now, you may wonder if it gives the flexibility and convenience as other neck massagers do, in that you can use it while you are on your desk or in the car? The answer is - ABSOLUTELY.

zyllion adjustable straps

Featuring a no-fuss adjustable strap at the back, you can slip and secure it over your work chair, sofa or car seat and voila, you can get your neck massages!

You don’t need to hold on to anything, and a car adapter is provided to let you get your massages in the car.


Product Name

ZMA-13 Shiatsu Pillow Massager 

Product Brand


Product Size

13 x 9.5 x 3.5 inches

Product Weight

4 pounds

What's Included

1x shiatsu neck massager

1x power adapter

1x DC car adapter

1x instruction manual


1 year

Massage Features

Moving on to its massage features, the Zyllion Shiatsu Back and Neck Massager provide powerful 3D deep kneading shiatsu massages to relax overused and tight muscles.

Zyllion changes direction
Zyllion four massage nodes

How it does this is by having four shiatsu massage nodes set up to automatically reverse directions every minute during each individual massage session. This way, they can reach every angle to relieve aches, knots and muscle tension.

Adding to the sensation and doubling up the soothing effect is an advanced heating function that can be turned on and off separately with ease.

If you have done your research, you will know that heat is an indispensable element in most neck massager reviews.

This is because it adds an extra touch in soothing muscle intensity, helping an individual relax by enhancing blood circulation effortlessly.

Zyllion massager heat function

When the massager exceeds its working temperature, the safety device will automatically shut off the motor to ensure user’s safety and prevent damage to the unit.

Once shut off, the motor will not operate until the temperature has cool down. We think this 20-minute auto shut-off overheat protection is essential because it ensures one does not go beyond what’s advisable for a massage timeframe.

Especially for the elderly, who may doze off during a massage session!

Quality and Service

In terms of quality, the Zyllion neck massager uses 100% vegan leather in the construction of its outer casing.

Zyllion vegan leather

Top in its category, such leather is produced cruelty-free and feels very soft to touch, you can be sure it will be super comfortable on the skin. 

Most importantly, the plush leatherette material is very durable and easy to clean so it can last a very long time with very low maintenance.

Covering the massage nodes is a piece of breathable mesh to ensure proper ventilation is achieved besides making sure that there isn’t too thick a material reducing the nodes’ effect.

If the massage intensity feels a bit strong to you though or if you are sensitive to heat, a free sleeve is included for you to slip over the device to reduce its impact.

Not many neck and shoulder massagers provide that so it is an extra touch that we appreciate.

Zyllion car
Zyllion portable design

Speaking of appreciation, we have to commend Zyllion’s customer service.

Honestly, there are one of the best. It takes a lot to be regarded as the best neck and shoulder massager but we can honestly say that Zyllion’s top notch customer service and after-sale service contribute greatly to that.

When they say your 100% satisfaction means the world to them, they really do mean it. There is a 90-day window in which you can return your massager for any reason. No questions asked.

What’s even better, is that they will even pay for the return shipping! 

Which other company you know of that does that?

And if there happens to be any fault or anything happening to your device within a 1-year period, a tested replacement will be sent to you at absolutely no cost.

Now, there are a lot of suppliers that promise many things but how and do they carry them out is another thing. We’re pleased to vouch for Zyllion that they really act on what they promise, even going beyond what they’re supposed to in some cases.

For example, our editor somehow had her connection cord missing while she moved house so she emailed them to find out how she can purchase a new cord.

To her (and our) surprise, she got one sent to her at no cost even though her massager unit was already beyond the 1-year warranty period.

That’s truly impressive and beyond expectation - no wonder it takes the top spot in so many neck and shoulder massager reviews.


  • Shiatsu massager with heat
  • Very affordable
  • Portable and lightweight
  • Versatile and durable
  • Full-body functionality
  • 90-day satisfaction guarantee
  • 1 year warranty
  • Excellent customer service 


  • Not cordless

Our Verdict 

Overall, we rate the Zyllion Shiatsu Back and Neck Massager a perfect score.

Having been covered in renowned publications like the Business Insider, USA Today and Travel+ Leisure of the likes, you know this is a reputable one. 


Not only is it one of the best neck massager we have ever came across, it is also one of the best value buy because contrary to what you may think (given how excellent the product is), this neck and shoulder massager is actually very affordable. 

Of course, its after-sale service and responsiveness from its customer service team certainly adds to the pleasant experience. Highly recommend!